TTI is supporting the OCIO’s IT Services Office (ITS), a major component of its mandate being major component of this service is the delivery of stable network services delivered on an enterprise scale to the SFC facility. TTI’s services include telephonic access to Cisco engineers and technical resources, rapid issue resolution, device-by-device maintenance coverage, and other service options intended to maximize ITS’ network operational availability and efficiencies. TTI, an authorized Cisco certified provider /reseller of Cisco products and services offers SMARTnet services, a proprietary, commercial off-the-shelf (COTS) service offering provided exclusively by Cisco. TTI supported the Web Management Working Group, a working group that is tasked with identifying standards, development strategies, and shared technical resources that can be implemented at the departmental level to maximize satisfaction with the site, efficiency of resource allocation, and ease of maintenance. TTI was tasked to accomplish the following tasks: